Post a message to the order page to get sample preparation instructions, shipping information, and shipping address from the service provider before shipping your samples to the lab. You may use Science Exchange's shipping feature to create a shipping label with FedEx or UPS. If you choose to arrange your own shipment, we recommend that you post the tracking number to the order page to keep the Service Provider informed.
Maintain communication and engagement with the service provider via the order regarding the status of your order. Information regarding project details and changes that is captured on the order page serves as an audit trail; in the rare event of a dispute, Science Exchange uses the audit trail to help with arbitration.
Once the service provider finishes processing your order, they will mark your order as complete. At this time, please review the deliverables and click the green 'Mark Complete' button to finalize your order.
Payment is due to Science Exchange after the service provider completes your order. Visit your order page's Payments tab for payment instructions and instructions on how to issue a purchase order to Science Exchange.
Skip to 0:59 for what to do after you've accepted a quote.